Shipping Policy

Last Updated: 11 Nov 2025


Shipping Policy

We ship worldwide to the following countries:
Albania, Andorra, Armenia, Australia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Granada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovakia, Slovenia, South Africa, Spain (excluding Canary and Balearic Islands), Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States of America, United Kingdom, Vietnam.


Order Processing and Dispatch

Orders placed through our website are processed Monday to Friday (excluding public holidays).
If you place your order before 2pm (GMT), it will be shipped the same day.
Orders placed after 2pm will be shipped on the following business day.

Processing time: 1–2 business days before dispatch.

All shipments are made from our main fulfillment location:

12 Petworth StLondon SW11 4QR, UK


Estimated Delivery Times

Region Delivery Time (after dispatch) Method
United Kingdom 2–3 business days Express Delivery
European Union 3–5 business days Express Delivery
All Other Countries 5–7 business days Express Delivery

Please note that delivery times are estimates and may vary depending on customs processing and carrier delays.


Shipping Rates

Shipping rates are automatically calculated at checkout based on the total weight and dimensions of your order and delivery destination.
You will see the final shipping cost before completing your purchase.


Free Shipping Policy

  • Free shipping is available within the United Kingdom for all orders.
  • For international orders, free shipping applies on purchases exceeding £400.
  • Orders below £400 will incur standard shipping rates based on weight and destination.

Order Tracking

Once your order has been shipped, a tracking link will be automatically sent to the email address provided at checkout.
If you do not receive your tracking details within 1–2 business days, please check your spam or junk folder.
If you still cannot locate your tracking information, contact us for assistance.


Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing the order.
You can email us at info@eaglador.com with your order number and cancellation request.
Orders that have already been shipped cannot be cancelled.


Change of Delivery Address

If you need to change your delivery address or contact details, please email info@eaglador.com before your order has been dispatched.
Once the order has shipped, we cannot modify the shipping address or delivery details.


Damaged or Missing Packages

Please inspect your package upon delivery.
If any items are damaged or missing, please contact us at info@eaglador.com within 5 days of the delivery date, attaching clear photos of the damaged item(s) and packaging.
We will work with the shipping carrier to resolve the issue.
Claims made after 5 days of delivery cannot be processed.
Please retain all packaging materials until the issue has been resolved.


Customs and Import Duties (for International Orders)

International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs processing.


Contact Information

EAGLADOR
Operating under Eaglador, registered in the UK

Address: 12 Petworth StLondon SW11 4QR, UK
Phone: +44 (0) 7775 594338
Email: support@eaglador.com
Company Registration Number: 12304004

VAT No: 337565085

  • Our team guarantees a response within 24 hours for all inquiries or special requests.
  • Support Hours:

    Monday to Friday – 9:00 AM to 9:00 PM (GMT)
    Saturday – 10:00 AM to 6:00 PM
    Sunday – 10:00 AM to 4:00 PM