150-Year Heirloom Warranty - For Your Lifetime & Your Descendant's 

At Eaglador we do not build products for one lifetime — we craft them to become true family heirlooms, passed down with pride from one generation to the next.

Why Heirloom?

Most cookware is designed to last just a few years. Ours is crafted to last decades — and then be passed on to the next generation.

The permanently welded handles on our cookware eliminate the most common point of failure in traditional pans. Our cutlery features high-quality silver-soldered joints between the implement and handle, a traditional and proven method used in fine flatware for over a century. Combined with the solid, dense Kansa bronze and strong materials, each piece is built for exceptional structural strength and longevity. This is cookware and cutlery designed to become a true part of your family’s culinary legacy.

What the 150-Year Heirloom Warranty Covers

This warranty is limited exclusively to physical breakages, fractures, and structural damage resulting from defects in workmanship or materials under normal household use.

It applies to all Eaglador cookware and cutlery. including silver-soldered joints on cutlery.

When registered by the original owner and used under normal household conditions, and subject to the strict limitation above, Eaglador warrants the product against qualifying structural defects for 150 years from the original date of purchase.

The warranty is transferable to immediate family members (children or grandchildren) within the 150-year period.

If a covered structural defect appears, we will, at our sole discretion: • Repair the item, or • Replace it with the same model or one of equal or greater value.

What the 150-Year Heirloom Warranty Does Not Cover

This warranty does not cover:

  • Any issues other than the physical breakages, fractures, and structural damage expressly defined above.
  • Lids (including knobs and handles on lids). Lids are thinner and more prone to damage from drops or handling; they are therefore excluded from the 150-Year Heirloom Warranty.
  • Normal wear and tear, scratches, discolouration, staining, corrosion, or the natural (or forced) development, evolution, or change of patina.
  • The forced or artistic patina finish applied to certain decorative products (including the ashtray, nut bowls, salt bowls, wine bucket, wine coaster and similar items). This finish is an intentional artistic treatment created by blowtorch and is not self-renewing. Scratches, wear, fading, or any change to this finish are normal and excluded from coverage.
  • Normal wear and tear, scratches, discolouration, staining, corrosion, or the natural (or forced) development, evolution, or change of patina.
  • Normal wear of cutting edges on knives.
  • Any matters related to the alloy’s intrinsic composition, surface interactions, material properties.
  • Damage caused by misuse, abuse, neglect, overheating (for cookware), metal utensils, harsh abrasives, or failure to follow care instructions.
  • Glasses, drinking ware, or any non-metal products.
  • Commercial, professional, or rental use.
  • Damage from fire, theft, loss, natural disasters, or accident.
  • Modifications or alterations to the product.
  • Incidental or consequential damages of any kind.

Registration is Required

To activate the Heirloom Warranty, the original owner must register the product within 30 days of purchase. Registration is free and simple.

How to Register

  1. Have your proof of purchase ready.
  2. Visit [Register Your Eaglador Product].
  3. Provide your name, email, product model/serial number, and date of purchase.
  4. Submit — you will receive a confirmation email with your permanent warranty record.

For future generations: When passing the piece on, the new owner simply contacts us with the original registration details and proof of family relationship. We will update the record at no charge.

How to Make a Claim

  1. Ensure the item is registered (or has been transferred).
  2. Contact our customer care team with:
    • Registration confirmation
    • Proof of purchase or family transfer
    • Clear photos of the issue
  3. We will inspect and, if covered under the strict terms above, repair or replace at no cost.

Shipping for Warranty Claims

For valid claims involving clear physical breakage or structural damage that are approved based on the photos submitted, Eaglador will provide a prepaid return shipping label. You can send the item back to us at no cost.

After we inspect and repair or replace the item, we will ship it back to you at our expense.

If the claim is not approved (for example, normal wear and tear, forced patina damage, normal wear of cutting edges on knives, misuse, or any other reason outside the warranty scope), the customer is responsible for the cost of return shipping.

Additional Terms

  • This warranty gives you specific legal rights. You may also have other rights under the UK Consumer Rights Act 2015, which cannot be excluded.
  • Eaglador reserves the right to inspect any returned product and to determine, in its sole discretion, whether the claim falls within the limited scope of this warranty.
  • This warranty applies only to products purchased from authorised Eaglador retailers or directly from eaglador.com.