FAQ's

Eaglador FAQ: Luxury Bronze Cookware, Shipping & Returns

Welcome to Eaglador’s Frequently Asked Questions (FAQ) section.
Here you’ll find answers to our most common questions about shipping, returns, product care, and Kansa bronze cookware.
If you can’t find what you’re looking for, please contact us at info@eaglador.com — we’re happy to help.

📦 Shipping & Delivery

1. Where does Eaglador ship to?
We ship worldwide to over 60 countries, including the UK, USA, Europe, the Middle East, and Asia.
For a full country list, please see our Shipping Policy.

2. How long does delivery take?

• UK: 2–3 business days (Free Express Delivery)
• EU: 3–5 business days
• International: 5–7 business days
  Orders placed before 2 PM (GMT) are dispatched the same day.

3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email. If you don’t receive it within 1–2 days, please check your spam folder or email us at info@eaglador.com.

4. Do you offer free shipping?
Yes, free shipping within the UK.
For international orders, free shipping applies on orders over £400.

5. Do you ship internationally?
Yes. Customs duties or import taxes may apply depending on your country and are the customer’s responsibility.

🔄 Order, Returns & Refunds

6. Can I cancel my order?
You can cancel within 24 hours of purchase for a full refund.
Once shipped, cancellations cannot be accepted. Please contact info@eaglador.com immediately.

7. Can I change my delivery address?
Yes, if the order has not yet shipped. Contact info@eaglador.com to update your details.

8. What if my package is damaged or missing items?
Please inspect your order upon arrival. If damaged or missing, email info@eaglador.com with photos within 5 days of delivery.
Do not discard the packaging until the issue is resolved.

9. What is your return policy?
You can return items within 21 days of receipt.
Items must be unused, unworn, in original packaging, and include proof of purchase.
Once approved, you’ll receive return instructions and a prepaid label (if applicable).

10. How do refunds work?
Refunds are issued to the original payment method and may take up to 10 business days to appear in your account.

🍳 Product Information

11. What materials are used in Eaglador cookware?
Each piece is crafted from Kansa bronze (78%copper - 22% tin alloy) that is naturally non stick, non toxic and non reactive to foods.

12. Are your products safe for all stovetops?
Yes, suitable for gas, electric, and ceramic, and induction.

13. How do I clean my cookware?
Wash with warm, soapy water and a soft sponge.
Dishwasher safe, but harsh detergents may dull the bronze’s sheen.

14. How can I remove patina or dark spots?
Use lemon juice with salt, vinegar rinse, or baking soda for a gentle polish.

🧘♀️ About Kansa Bronze: Health & Safety

15. What is Kansa (bronze)?
It’s a traditional copper-tin alloy with a higher tin content, known for its strength, safety, and natural antimicrobial properties.

16. Is it safe for cooking?
Absolutely — Kansa has a rich culinary history. The high tin content in Kansa prevents metal leaching and ensures food safety.

17. How Does a High Tin Content Prevent Leaching?

Leaching refers to the unwanted dissolution or migration of metal ions (primarily copper) from the utensil into food or liquids, which can occur in reactive cookware, especially with acidic ingredients like tomatoes, lemon, or vinegar. This can lead to off-flavours, nutrient alteration, or health risks like copper toxicity if excessive.

The high tin content (around 22%) in Kansa bronze plays a crucial role in preventing this:

• Protective Barrier Formation: Tin integrates into the alloy to form a solid-solution-strengthened structure, creating a stable, non-reactive layer on the surface and within the alloy. This acts as a physical and chemical barrier, restricting direct contact between the copper base and food, thereby inhibiting copper ions from migrating or leaching out.
• Enhanced Corrosion Resistance: At higher tin levels, the alloy develops superior resistance to corrosion and oxidation. In acidic or alkaline environments, tin helps form a passive oxide patina (similar to how patinas protect outdoor bronzes) that seals off active sites where metal ions could dissolve. This patina occupies potential corrosion spots, reducing the formation of free metal ions and preventing further degradation or leaching. Studies on high-tin bronzes show this resistance is particularly effective against acids, making the material stable in food preparation without releasing harmful amounts of metals.
• Non-Reactivity: Tin itself is largely inert to food acids and alkalis, unlike pure copper which can react more readily. This ensures the overall alloy does not alter food taste, pH, or nutritional value, further minimizing any leaching risks.

18. Does Kansa have any health benefits?
According to Ayurveda, eating or drinking from bronze may help:

• Balance the body’s pH Support digestion and gut health - Eating or drinking from Kansa utensils is said to enhance digestion by naturally alkalizing food, balancing its pH levels, and reducing acidity. This can help with nutrient absorption and prevent digestive disorders. Additionally, it's believed to support gut health holistically, potentially aiding in conditions like indigestion by improving overall vitality.
• Anti-Inflammatory Effects - Kansa is traditionally used in Ayurvedic medicine for its anti-inflammatory properties, which may help alleviate conditions like arthritis or joint pain. Some sources claim it's more effective than common anti-inflammatory drugs like ibuprofen in reducing swelling, though this is anecdotal and not supported by rigorous clinical trials. The copper in the alloy is credited with contributing to these effects by interacting with the body's bio energies.
• Boosted Immunity and Vitality - Regular use of Kansa cookware is thought to strengthen the immune system, providing the body with resilience against illnesses. Ayurveda attributes this to the metal's ability to infuse trace minerals into food, which may enhance energy levels, reduce stress, and promote longevity. This aligns with its sattvic nature, which is said to purify the mind and body
• Balance the Dosha's - Ayurveda emphasizes balancing the three doshas (Vata, Pitta, and Kapha) for optimal health. Kansa is believed to harmonize these energies: it helps balance Vata (associated with movement and air) and Kapha (linked to structure and earth), while detoxifying Pitta (related to fire and transformation), fostering a calm internal environment. This is thought to reduce imbalances that lead to issues like anxiety, digestive problems, or inflammation.
• Offer natural antimicrobial protection
• Retain nutrients and aids food absorption

💬 Need More Help?

If you still have questions about our cookware, orders, or returns, please contact our support team:
info@eaglador.com
+44 (0) 7775 594338

Our team is available Monday to Friday, 9 AM – 9 PM (GMT).