Welcome to Eaglador’s Frequently Asked Questions (FAQ) section.
Here you’ll find answers to our most common questions about shipping, returns, product care, and Kansa bronze cookware.
If you can’t find what you’re looking for, please contact us at info@eaglador.com — we’re happy to help.
1. Where does Eaglador ship to?
We ship worldwide to over 60 countries, including the UK, USA, Europe, the Middle East, and Asia.
For a full country list, please see our Shipping Policy.
2. How long does delivery take?
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email. If you don’t receive it within 1–2 days, please check your spam folder or email us at info@eaglador.com.
4. Do you offer free shipping?
Yes, free shipping within the UK.
For international orders, free shipping applies on orders over £400.
5. Do you ship internationally?
Yes. Customs duties or import taxes may apply depending on your country and are the customer’s responsibility.
6. Can I cancel my order?
You can cancel within 24 hours of purchase for a full refund.
Once shipped, cancellations cannot be accepted. Please contact info@eaglador.com immediately.
7. Can I change my delivery address?
Yes, if the order has not yet shipped. Contact info@eaglador.com to update your details.
8. What if my package is damaged or missing items?
Please inspect your order upon arrival. If damaged or missing, email info@eaglador.com with photos within 5 days of delivery.
Do not discard the packaging until the issue is resolved.
9. What is your return policy?
You can return items within 21 days of receipt.
Items must be unused, unworn, in original packaging, and include proof of purchase.
Once approved, you’ll receive return instructions and a prepaid label (if applicable).
10. How do refunds work?
Refunds are issued to the original payment method and may take up to 10 business days to appear in your account.
11. What materials are used in Eaglador cookware?
Each piece is crafted from Kansa bronze (a copper-tin alloy) with a pure tin lining for optimal cooking performance and longevity.
12. Are your products safe for all stovetops?
Yes, suitable for gas, electric, and ceramic, and induction.
13. How do I clean my cookware?
Wash with warm, soapy water and a soft sponge.
Dishwasher safe, but harsh detergents may dull the bronze’s sheen.
14. How can I remove patina or dark spots?
Use lemon juice with salt, vinegar rinse, or baking soda for a gentle polish.
15. What is Kansa (bronze)?
It’s a traditional copper-tin alloy with a higher tin content, known for its strength, safety, and natural antimicrobial properties.
16. Is it safe for cooking?
Absolutely — tin-lined bronze prevents metal leaching and ensures food safety.
17. Does Kansa have any health benefits?
According to Ayurveda, eating or drinking from bronze may help:
If you still have questions about our cookware, orders, or returns, please contact our support team:
info@eaglador.com
+44 (0) 7775 594338
Our team is available Monday to Friday, 9 AM – 9 PM (GMT).
