Welcome to Eaglador's FAQ page, where we address common inquiries about shipping and returns and also questions on our handcrafted tin-lined bronze luxury cookware. If you don't find the answer you're looking for, please reach out via our contact page.
Where does Eaglador ship to? Eaglador ships worldwide to the following countries: Albania, Andorra, Armenia, Australia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Granada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovakia, Slovenia, South Africa, Spain (excluding Canary or Balearic Islands), Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States of America, United Kingdom, Vietnam.
What are your shipping options, processing times, and delivery estimates? Orders are processed and shipped within 1-2 business days (Monday to Friday). If placed before 2pm, your order ships the same day. Shipping within the UK is free and international shipping rates are based on weight and dimensions, calculated at checkout.
What about free shipping? Free shipping is available within the United Kingdom. For orders outside the UK, free shipping applies on orders exceeding £400. Standard shipping rates apply otherwise.
Do you ship internationally? Yes, to all listed countries, with Express Delivery in 5-7 business days. International orders may incur customs duties, taxes, or fees, which are the customer's responsibility.
How can I track my order? Tracking information is automatically sent to the email address provided at checkout. If not received within 1-2 business days, check your spam folder or contact info@eaglador.com.
Can I cancel my order? Your order will be fully refunded if cancelled within 24 hours of purchase. Email info@eaglador.com to request cancellation. Cancellations are not accepted after the order has shipped.
Can I change my address or phone number? To change your address or phone number, contact info@eaglador.com before the order ships. Changes cannot be made after shipping.
What if my package is damaged or missing items? Inspect items upon receipt. For damages or missing items, email info@eaglador.com with photos within 5 days of the shipping date. Reports after 5 days will not be refunded. Do not discard packaging until resolved. For defective, damaged, or wrong items, contact us immediately for evaluation.
What is your returns policy? We have a 21-day return policy from the date of receipt. Items must be unused, unworn, with tags, in original packaging, and include proof of purchase. Contact info@eaglador.com to start a return. If accepted, we'll provide a return shipping label and instructions. Items returned without prior request will not be accepted. The customer is responsible for all return shipping costs.
How do exchanges work? The fastest way is to return the item per the policy, then place a separate purchase for the new item once the return is accepted.
How are refunds processed? If approved, refunds are processed to your original payment method (e.g., credit card). It may take up to 10 days for the refund to appear in your bank account.
What materials are used in Eaglador cookware? Our pieces are crafted from high-quality Kansa bronze (a copper-tin alloy) with a tin lining for superior performance and durability. This creates timeless heirlooms with a luxurious finish, blending rough and polished textures for artistic appeal.
How do I care for my tin-lined bronze cookware? Hand washing with warm soapy water is recommended. It is dishwasher safe however harsh detergents can dull the bronze. Over time, the tin lining may wear naturally but Kansa Bronze has a high tin content so these pans will not need relining.
Are your products suitable for all stovetops? Our tin-lined bronze cookware is compatible with gas, electric, ceramic, but not and induction stovetops as bronze is non-magnetic. It's designed for even heat distribution, making it ideal for discerning chefs seeking luxury performance.
1. What exactly is Kansa or bronze?
It is essentially the same alloy as bronze composed of copper and tin but with higher than average tin content.
2. Is it safe to cook and serve food in Kansa?
Absolutely. Thanks to the tin content, it’s much less reactive than pure copper, making it food-safe.
3. Will any metal leach into my meals?
No leaching as the pots and pans are tin lined. In addition to the tin lining 22% tin seals in the copper, so you won’t get leaching or unwanted metal flavours even if the tin wears.
4. Could there be harmful additives?
No nasties. Pure Kansa is produced without any lead, chrome, or other nasties.
Cooking & Use
8. Do I need to season my bronze pan, like cast iron?
Not required.
9. How non-stick is it?
Tin provides the best form of non-stick that is naturally available. You’ll be impressed.
10. Does it heat evenly and retain warmth?
Yes - copper’s great at conducting heat, At 4mm thick Eaglador cookware has excellent heat retention.
Cleaning & Maintenance
14. Is it dishwasher safe?
Yes, it is dishwasher safe and will be fine but harsh detergents can dull bronze. Alternatively, wash with warm soapy water and a soft sponge.
15. What removes dark spots or light patina?
Lemon juice with salt, a vinegar rinse, or traditional cleaners like baking soda do the trick.
Health Benefits
20. Does Kansa help balance my body’s pH?
Ayurveda says yes - bronze’s mild alkalinity can support digestion when you eat or drink from it.
21. Does it kill germs?
Trace copper is naturally antimicrobial, giving your dishes a tiny immune boost.
22. Any anti-inflammatory perks?
Many people report soothing effects - ancient texts praise bronze for calming and healing.
23. Is it heart-healthy?
Copper plays a role in cardiovascular health, and bronze can gently release trace amounts.
24. Can it help me eat healthier?
Its nonstick quality means you often need less cooking fat, so meals can be leaner.
25. Does it lock in nutrients?
Bronze cooking is said to preserve more vitamins and minerals than some other metals.
If you have additional questions about our luxury bronze cookware, feel free to contact us. We're committed to providing an exceptional experience for our valued customers.
